State Farm® Insurance Agent Thomas Campbell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alex G
February 26, 2026
5
out of
5
rating by Alex G
"April and Elizabeth are awesome! They take the time to explain things properly so I can make sense of my insurance. They are so on top of everything. I highly recommend talking to them if you’re looking for an insurance company who actually cares about you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that April and Elizabeth were able to provide you with clear explanations and attentive service. Our team truly cares about making the insurance process as smooth and understandable as possible. We appreciate your recommendation and look forward to continuing to support you with all your insurance needs! "
Mike Lewis
February 24, 2026
5
out of
5
rating by Mike Lewis
"Fast friendly courteous Knowledgeable about my needs for home and auto insurance"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Thomas Campbell’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
The Fireblaster
February 11, 2026
5
out of
5
rating by The Fireblaster
"I switched over to this State Farm Agency many years ago after they were kinder to me than my own AAA agent after I got hit by the State Farm's client. They have incredibly kind people running their customer service. Any time I need anything, they deal with it swiftly and without any hassle. After my Mother was in a bad accident in my vehicle, I called them and their first question was "How is your Mom doing?" They were kind, made everything simple, and I wasn't made to feel like a nuisance because I had to file a claim. Never worked with better people. Highly recommended!"
We responded:
"Thank you so much for your heartfelt and detailed review! We're truly honored that you chose to switch to our agency and that our team could provide the care and support you deserved during such challenging times. Hearing that we made you feel valued and supported, especially when your family needed us most, means the world to us. We’re committed to continuing to deliver kind, hassle-free service whenever you need us. Your recommendation is greatly appreciated, and we’re always here for you and your loved ones!"
Lisa Pamame
February 9, 2026
5
out of
5
rating by Lisa Pamame
"Tom and Elizabeth are absolutely amazing agents and people to work with. I would stay with this office even if my pricing went up because they are such prompt, professional, and wonderful people to work with. If you don’t understand something about insurance Tom and Elizabeth will take the time to explain it you and make sure you understand what you are purchasing. I can only give 5 stars, but I would give 10 if I could!"
We responded:
"Thank you so much for your incredible review! We're thrilled to hear that you were provided with such prompt, professional, and caring service. It's wonderful to know that Elizabeth took the time to ensure you fully understood your insurance options—that’s exactly the kind of experience we strive to deliver. Your kind words mean the world to us, and we’re honored to have earned your trust and loyalty. If you ever need anything else, we’re always here to help!"
Todd Duby
January 13, 2026
5
out of
5
rating by Todd Duby
"This place is great love that I made the change they make me feel like family and got me a great price on my coverage love it here"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you feel like part of our family and that we could help you find great coverage at a price you love. Providing personalized service and making our clients feel valued is what we strive for every day. We're grateful to have you with us and look forward to continuing to support your insurance needs!"
andrea nowak
January 9, 2026
5
out of
5
rating by andrea nowak
"Tom and Elizabeth were amazing to work with."
We responded:
"Thank you for the 5 Star review Andrea and thank you for being a customer of ours!"
Linda Nolen
November 7, 2025
5
out of
5
rating by Linda Nolen
"The most helpful and caring people I’ve ever dealt with! No matter what the question or problem they are quick to resolve!"
We responded:
"Thanks so much for your kind words! We’re thrilled that you’ve found our team caring, helpful and quick to respond. We really appreciate you taking the time to share your experience. "
Leanne Willard
October 16, 2025
5
out of
5
rating by Leanne Willard
"Quick and easy to work with. Was able to do everything online or over the phone."
We responded:
"Thank you for your feedback! We're glad to hear that you found the process quick and easy, and that our online and phone options made things convenient for you. We're always here to make insurance simple and accessible. Please don't hesitate to reach out if you need anything else!"
Tamera Anderson-Hanna
September 27, 2025
1
out of
5
rating by Tamera Anderson-Hanna
"Please see the Yelp review as there was not even close enough space allowed here to go into details of the multiple issues I have encountered with the agency. The Yelp review has a detailed description. Topics: lack of accountability, lack of ongoing customer support to avoid concerns, time consuming without results or corrections by staff. Defensiveness and lack of or avoidance of using subject matter knowledge."
We responded:
"Thank you for your feedback, and we apologize for the delayed response. We want to ensure that all your concerns are fully addressed and that you feel completely supported. As you are still insured with us, please feel free to reach out directly so we can discuss any outstanding issues and work together to make sure you have the best experience possible. Your satisfaction is very important to us, and we appreciate the opportunity to continue serving you."
Sandy Ortiz
September 26, 2025
5
out of
5
rating by Sandy Ortiz
"Knowledge and Expertise, Reponsiveness, my previous agent left town and I still didn't get a replacement and still have his name on my upcoming policy renewal, time to switch, glad we found Tom Campbell local agent"
We responded:
"Thank you for your kind words and for choosing to work with me! I’m glad we could provide the responsiveness and expertise you were looking for, especially after the challenges with your previous agent. It’s important to me that you feel confident and well-supported with your insurance needs. Please don’t hesitate to reach out anytime—I’m here to help!"
Lisa David
August 22, 2025
5
out of
5
rating by Lisa David
"Elizabeth was awesome and got me insurance quick and was super nice!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Elizabeth was able to assist you quickly and with such a friendly approach. We’re here whenever you need us and appreciate you choosing our agency!"
Jack David
August 22, 2025
5
out of
5
rating by Jack David
"Very helpful great to work with"
We responded:
"Thank you for your positive feedback! We're glad to hear you found us helpful and enjoyable to work with. We're always here to assist you with any of your insurance needs!"
Erica K
August 20, 2025
5
out of
5
rating by Erica K
"I will recommend stopping in for a quote, easy to talk to, friendly smiling faces when you walk in"
We responded:
"Thank you for the 5 star review! It was a pleasure working with you!"
Michael Moore
May 15, 2025
5
out of
5
rating by Michael Moore
"Elizabeth has been amazing helping get all my insurance transfered over after my move back to Bay City. The team from State Farm where came from was amazing, and I didn't want to leave them, but Elizabeth stepped right in and has made the transition seamless and I couldn't be happier with the service I have received. Thanks for all you do Elizabeth!"
We responded:
"Thank you so much for your kind words, Michael. I will pass them along to Elizabeth. We're thrilled to make your transition back to Bay City smooth. We know how important it is to feel supported-especially after having such a great experience with your previous State Farm team. Welcome back to Michigan and thank you for choosing us!"
lucy
May 5, 2025
5
out of
5
rating by lucy
"Got better coverage for good price. Thomas is very personable and professional."
We responded:
"Thank you for the kind words and the 5-star review Lucy! If you need anything don't hesitate to reach out. "
Wendy Torres
May 5, 2025
5
out of
5
rating by Wendy Torres
"Elizabeth provided a straightforward explanation of our auto and home quotes. She offered suggestions to lower costs while increasing our coverage. We saved almost $1000 a year! I will recommend her to all our friends & family."
We responded:
"Thank you for the review Wendy! I will pass on your comments to Elizabeth. We would love to help your friends and family. "
Derrick Lambert
April 19, 2025
5
out of
5
rating by Derrick Lambert
"Everyone's helpful"
We responded:
"Hi Derrick. I am happy to hear that you had a positive experience in my office. Thank you for the 5-star review!"
oceanlea borchard
March 19, 2025
5
out of
5
rating by oceanlea borchard
"The best rate that I have been able to obtain was through Beth at Thomas' office! She matched the coverage (and exceeded it) through my previous company for less than what we were paying! And April is always very kind when I call in and need assistance. Overall Great experience and great office to work with!"
We responded:
"Thank you Oceanlea for the 5 star review! "
Natalie Wolf
January 24, 2025
5
out of
5
rating by Natalie Wolf
"Best rates I’ve ever gotten anywhere, ever. Elizabeth and April are both stellar and great to work with!"
We responded:
"Thanks for taking the time to share your thoughts! I am glad you're satisfied with the service at my office. If you ever have any questions or need assistance, we're here to help!"
ahmad sam
June 27, 2024
3
out of
5
rating by ahmad sam
"I was with State Farm for more than 9 years started with them for 220$ and then they kept raising the price until it got to $340 all of the sudden they tried to make it 480 a month so I start looking around and ask some friends and they referred me to another company and I got better plan for $305 and they matched the state farm policy and they added more stuff too for 175 a month les than State Farm . Just wondering why and how this big difference and why they couldn’t do that to me when I mentioned that’s I’m going to shop around to get covered with another company."
We responded:
"Hi Ahmad. We are sad to see you leave our agency. I do not want to share your personal information on a public site, but I can tell you that in your circumstance, you are receiving less coverage than what you had with me. We would love to get you back with our agency as you have been a valued customer. If you have any questions feel free to reach out to me. "
Scott M
April 13, 2024
5
out of
5
rating by Scott M
"Mandi was very professional and quick to find me multiple rates and options that catered to coverage related options that I needed, and as such got me rates much much cheaper than Progressive, Geico, State Farm, and Horace Mann had to offer with the same/similar coverage."
We responded:
"Thanks for the 5 Star review Scott!"
russell jean
March 26, 2024
5
out of
5
rating by russell jean
"Top notch I would definitely refer friends"
We responded:
"Thank you for the 5 star review! Appreciate your business and referring your friends!"
Lyndsie Christenson
September 11, 2023
5
out of
5
rating by Lyndsie Christenson
"I have never dealt with such excellent customer service in the car insurance industry as I have with this office and specifically Kyle Patterson! I’ve been with this company for about 10 years and everyone’s always been lovely, but Kyle went above and beyond to give me excellent help! 110% recommend!"
We responded:
"Thanks Lyndsie! Let us know if there is anything else we can do."
Amanda Bastian
September 30, 2022
5
out of
5
rating by Amanda Bastian
"Nice and helpful"
Floyd Sanders
August 3, 2022
5
out of
5
rating by Floyd Sanders
"Saved us almost 2 000 a year. Thanks"